AIRPORT SHUTTLE TERMS AND CONDITIONS
AIRPORT SHUTTLE RESPONSIBILITY
Airport Shuttle is not responsible for delays caused by weather, road, traffic conditions, mechanical failure or any other unforeseen circumstances or conditions beyond our control. Airport Shuttle reserves the right to cancel and/or refund reservations in advance of the scheduled pickup times. Any expenses occurring as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
Airport shuttle is responsible for the reservations that are made for a specific date, time, location and number of passengers. If the reservation is made inaccurately by the customer during booking, Airport shuttle is not responsible for customer error.
PAYMENTS
Airport Shuttle services require upfront payment with a credit or debit card. Your payment card will be charged in full for a fare when you make your reservation. There will not be any additional or hidden charges after that.
CANCELLATION AND REFUND POLICY
Customers can cancel a reservation at any time up to 24 hours before scheduled pickup time for a full refund. Cancellations made below 24-hour period prior to pickup time are not refundable.
For a full refund, reservations can be cancelled or rescheduled more than 24 hours prior to the scheduled pickup time. Airport Shuttle will not issue a refund for cancellations made less than 24-hour period prior to pickup time.
AIRLINE FLIGHT CANCELLATIONS AND DELAYS
If the flight is cancelled or delayed by the airline, or flight cancelled by the customer, but airport shuttle service booking is left in place and not cancelled before our 24 hour cancellation window, such reservation will not be eligible for a refund.
CUSTOMER ERROR
Customer is responsible for providing correct and truthful information during booking process. Customer will be able to review all entered information and double check for the accuracy. Airport Shuttle is not responsible for any mistakes made by customer during booking process.
Airlines recommendation for international flights is to arrive to the airport at least 3 hours before the scheduled flight time. Customer is responsible for selecting the pickup times for all rides, to and from the airport. We will not be responsible for late arrival if your pick up time with us is not at least 3.5 hours before the schedule flight time.
LOST OR FORGOTTEN ITEMS
Our drivers are not responsible for the items that are left behind inside the vehicle by the customer. Passengers are completely responsible for all their personal belongings. We will be happy to help and return items left in our vehicles. However, we will not take responsibility nor be liable for any lost, stolen, damaged or misplaced items. It is owner’s responsibility to reclaim their items at their expense including delivery or shipping charges.
Our drivers are not responsible for remembering which bags belong to which passenger. It is passenger’s responsibility to retrieve all their belongings from our shuttle. Most of the bags look alike, so make sure to check if that is your bag and do not forge to pick up your smaller items from your seats or inside the vehicle such as cell phones, tablets, cameras, sunglasses etc.)
DAMAGED ITEMS
Our drivers are not responsible for any scratches, dents and tares to your luggage including broken wheels or feet, broken pull handles or straps, fragile items or items packed improperly.
GRATUITIES
Gratuity is not included in your fare. Gratuity and tips are allowed and appreciated by our drivers.
SECURITY POLICY
Your personal information is kept confidential kept behind guarded and secure networks and In addition, all sensitive/credit information you supply is encrypted and transmitted via Secure Socket Layer (SSL) technology. To protect your personal information, we take several security precautions whenever a user puts an order, enters, submits, or accesses their information on our website.
SMOKING
Smoking is not allowed inside our vehicles.
PRIVACY POLICY
Privacy statement
The company “Airport Shuttle” and www.airportshuttle.rs, (hereinafter “we”, “us”, “our”, “website”, etc.) undertakes to protect the personal data of users on our website, by collecting and processing only necessary and basic data about the user in order to fulfill obligations and services to all users. With this statement, we show that the privacy of our users is our top priority, and we want to inform you how your personal data is collected and processed on this website. All user data is strictly stored and is available only to employees on “need to know” bases to perform their work. Our employees are responsible for respecting the basic principles of privacy protection.
Personal data collection
Personal data are those data related to a specific person or individual, on the basis of which a person can be identified, and their privacy can be threatened. Personal data of a person or individual includes information such as name and surname, date of birth, residential address, email address, identification and personal number of a person, telephone number and other physical data of an individual. Your personal data will only be collected when you voluntarily provide us with such information during the booking process on our website. Some data related to your device is automatically collected when you visit our website through our internet servers or using “cookies”. Examples of information about your use of the site include: the most visited and most viewed pages on our website, the number of completed reservations, time spent on the page, the most popular keywords that lead users to our site, your IP address, information collected through cookies, data from your device such as hardware settings, system activity, browser type, etc.
Data processing
We use your personal data that you provided during the reservation for one or more of the following purposes: to establish the main communication with you; to communicate via email; to optimize your user experience (collected information helps us better respond to your user needs); to improve our website.
Links with third parties
We do not offer or provide third party services or products on our website.
Use of cookies
Cookies are data stored on the user’s computer that help to automatically access web pages or web functions, or other forms of information requested on complex web pages. You can read our cookie policy at www.airportshuttle.rs/cookie-policy.
Protection of your data
Protection of personal data is a legal mechanism that ensures privacy. To protect your data that you send through this website, we use appropriate physical and technical security measures.
The most important principles relate to the limitation of data collection, stating the purpose, limiting use, prohibiting the existence of secret systems for collecting and storing data, the rights of subject about whom and from whom data is collected, the obligations and responsibilities of subjects who perform collection, processing, storage and delivery, the principles of usefulness, authenticity and property. Access to your personal information is limited to only those employees who need to know the minimum and adequate information in order to provide you with a service.
Data storage and retention period
Your personal data is stored and protected in the database on the server for the duration of your business relationship with us, and then it is deleted after 12 months from the day you provided that data.
Personal data protection in Serbia
Regulation:
The protection of personal data is guaranteed by Article 42 of the Constitution of Serbia from 2006. Serbia adopted the Law on Personal Data Protection in 2008. The law began to be implemented on January 1, 2009, and the authority to supervise its implementation was given to the Commissioner for Information of Public Importance and Protection of Personal Data. The new law, compatible with the new regulation of personal data protection of the European Union, began to be implemented on August 21, 2019.
Notification of personal data breach
In the event of a personal data breach, we will notify you and the relevant supervisory authority by email within 72 hours of the extent of the breach, the data involved, the possible impact on our services and our planned measures to protect data and limit any adverse effect on individuals.
We will not send you an infringement notice if:
if there are technical and organizational safeguards (such as encryption) applied to the personal data that is the subject of a personal data breach, which makes the data comprehensible to any person who is not authorized to access it;
if we have taken follow-up measures to ensure that there is no longer a high risk to the rights and freedoms of individuals;
if it requires a disproportionate effort (in which case we will notify you by means of public information or a similar equally effective measure).
A personal data breach means a breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access of personal data transmitted, stored and processed in connection with the provision of our services.
Your Consent – By using this website, you consent to this privacy policy.
Changes to our privacy policy – In case of changes to our privacy policy, you will be notified on this page and updated with the date of that change.